Von Paris Moving & Storage

So glad we chose Von Paris out of Savage MD! Link came to do our estimate, explained the process, and answered all our initial questions. Deb-B, the move coordinator, handled our questions and concerns with kindness and humor. She is a steadying force at a really stressful time! Then the team… Johnny, Calvin, Wayne, Kenny, James, and Travis. They were on time, efficient, courteous, asked us our preferences in terms of the move process, and kept us informed. Everything arrived intact and we are grateful for a smooth move! Nice work!

I was initially reasonably pleased with my Von Paris move, but as I now review the experience I struggle to recommend them overall. The virtual estimate appointment was easy, although unfortunately I didn’t receive the estimate in a timely manner as the estimator overlooked emailing out my quote. When eventually received, however, the price was good and there was no impact on my move date, so I elected to book.

I was extremely disappointed with the service we received from Von Paris during our move. Due to the price and time quoted for a complete move, we only used them for packing and loading of a UHaul. The packers showed up on time and started packing. They got to a point that they were “almost done” and left early on day 1. Day 2 they arrived on time and started packing and loading. The packing was not “almost done.” We had expected to leave around 1-2pm for our move. They finished at 5pm which caused us major traffic issues. We were also told they would make everything fit on the truck we had rented, but they did not. I had to make a second trip using a rental van to complete the move. Once we arrived at our new house (out of state) we saw more disappointment from their efforts. During loading our grill was broken which is impressive in its own right. Several boxes were also crushed. When we began to unpack we found that many boxes were mixed up from multiple rooms and not marked. This made unpacking a painful experience. When we contacted Von Paris with our complaints and request for resolution of broken items, we were ignored. Maybe if you move locally you could get better customer service. For us out of state we were simply ignored. Considering the cost, I am absolutely let down by their efforts and customer service. Use at your own risk.