First Class Moving Systems

We contracted North American Van Lines (the other name First Class uses for business) for our family’s third cross-country move. They seemed great at first, our sales rep was a great communicator and made us feel very comfortable with our decision to hire them. However, things started to go downhill once the move was actually in progress. The movers left quite a bit of trash in our house after loading up the truck, which was annoying, but we cleaned up after them. But when our truck got to the final destination, on day 2 of the 6 day delivery window we were given, we were never updated on when it would be delivered. After contacting customer service ourselves, we found out that the local company responsible for delivering our items didn’t have any deliveries available for a week past our delivery window. It took 4 days, multiple calls and emails that did not receive responses, before we were finally able to speak to someone at the local delivery company, First Class Movers, who said they “understand an early delivery would be preferable, however it is just not possible”. And by “early” they mean after our contracted delivery window. Despite positive reviews and recommendations I found when researching, it appears North American Van Lines is simply the name a lot of smaller delivery companies do business as and they do not actually handle your entire move. Our contact in our state of origin was from a different company and has nothing to do with First Class. The communication is absolutely terrible/non-existent, customer service is completely useless and just gives you the run around to people who won’t respond. As of this review, we are on the last day of our original delivery window and aren’t expected to receive it for another week. We don’t know where our items are, how they are being stored, if they’re being compromised in a hot truck for several weeks, or when we will for sure receive them. Oh, and the delayed delivery compensation for a $25k move is $100/day after the delivery window. Which isn’t even close to reasonable for not having any of your life’s belongings and the incredible amount of stress and frustration caused by this company’s lack of professionalism and competency.

I made an appointment for 3PM on a Monday. No show -- no call. I called and was rescheduled for Tuesday at 2PM . On Tuesday at 10:30AM, Phil the agent called me and said he wanted to come at 11AM since he was ahead of schedule. I was at a meeting and had another one after that. I told him I was scheduled for 2PM and he insisted coming earlier. So I had to change plans and he came at 1PM. very rushed did not go over anything with me. Said he would e-mail me the results. I felt because I was a single woman that he was so unprofessional with me. I needed a one on one explanation. I called the next day and he did not give me the information I needed satisfactory. I still do not understand why It will take 3 days to load my 1 bedroom apartment that had very few items and 2 weeks to make my delivery. I am a Senior Citizen Single Woman and I need to have more respect. Definitely Not FIRST CLASS MOVERS!!!!!!